Since December 2017, Jay Gendron has been the Chief Operating Officer of Global Lottery at International Game Technology, ensuring that IGT’s resources, products, and services support the diverse and unique needs of lottery customers around the world, excluding Italy. His role includes P&L responsibility, instant ticket printing, global field operations, and overall customer satisfaction. In October 2015, he was inducted into the Lottery Industry Hall of Fame at the North American Association of State and Provincial Lotteries Annual Conference in Dallas, Texas.

 

Since joining the company in March 1995, Gendron has held various positions in government relations, lottery, and video lottery sales. Prior to stepping into the position of COO, he served as Senior Vice President, North America Lottery from 2014 until 2017. These positions of increasing responsibility over his 28-year career provide him an incomparable understanding of lottery operations to better serve the company’s worldwide customer base.

 

Gendron is the Executive Sponsor of ACE, one of six diversity and inclusion groups at IGT. ACE stands for Advancing Cultural Education, and its primary purpose is advancing people of African descent through recruitment, professional development and networking within the company and the gaming industry. He has served on the Hasbro Children’s Hospital Annual Heroes Ball Executive Committee since 2018, and in 2020 he joined the Rhode Island Hospital Board of Governors. Gendron has a Bachelor of Arts from Saint Anselm College in Manchester, New Hampshire.